Shipping Policy

Do you offer free delivery?
Of course! We offer free shipping on all orders over $75 (after discounts and before taxes). Free delivery is made with the standard delivery method of our carriers. For orders under $75 (after discounts and before taxes), a delivery charge will be displayed at checkout based on your shipping address.

When will my order be shipped?
All orders placed on are shipped within 24 to 48 hours (Monday to Friday) following the finalization of the order. If there is an issue that may cause a delay in the processing and shipping your order, a member of our Customer Service team will contact you.

Where do you deliver?
We deliver everywhere in Canada and the United States, except for the following regions:

  • Northwest Territories
  • Yukon
  • Nunavut
  • Alaska
  • Hawaii
  • Puerto Rico

Where are orders shipped from?
All orders are shipped from our warehouse which is located on the north shore of Montreal.

What are the delivery times?
Orders are delivered within 1 to 7 business days, depending on your address, following shipment. If you would like a better idea of ​​delivery time, please contact a member of our customer service team by phone at 1-855-858-2273 or by sending a message here.

How can I track my order?
When your order is shipped from our warehouse, you will receive an email from the carrier with a tracking number that will allow you to follow your order throughout its journey. Please note that the tracking number will be activated within 24 hours of receiving the email.

I received my order, but the item received is damaged. What should I do?
Even though we work with the best shipping carriers in the industry, it is possible that, for reasons beyond our control, the content of your package is damaged during transportation. If this is unfortunately the case, please call our customer service department at 1-855-858-2273 or send us a message here and we will do our best to resolve the situation as soon as possible.

Didn't find the answer to your question here?
Give us a call at 1-855-858-2273 or send us a message here and our customer service teams members will do their best to help you!